GROUP CLASS CANCELLATION POLICY
For each class type there is a set maximum number of students per instructor, which facilitates our renowned personal attention and care. Out of consideration for our students and instructors, we require a minimum of 8 hour notice for any group class cancellations or reschedules. Late cancelation occurs when a class is 4 or fewer hours from start time and results in the class being deducted from your account. All sales are final/no returns or credits.
PRIVATE SESSION CANCELLATION POLICY
Out of consideration for our students and instructors, we require a minimum of 24 hour notice for any cancellations or reschedules. After 2 cancellations/reschedules within the 24 hour period, your private session will be deducted from your account. All appointments are confirmed 48 hours in advance for your convenience.
We greatly appreciate our guests’ understanding of our polices; please know that every consideration is given to late cancellations and missed appointments. We assure that every effort will be made on our part to offer quality and timely services to our guests.
INCLEMMENT WEATHER POLICY
During the winter months, we are willing to make an exception to our late cancel policy. If Southeastern Wisconsin is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule or we may reschedule the service at no charge. Safety for our guests and stylists is most important.