STUDIO POLICIES
GROUP CLASS CANCELLATION POLICY
Updated October 21, 2021:
Class cancellations must be done 24 hours prior to your scheduled class (early cancel). You can cancel online, via the Healing Grounds app, phone call (262-586-0199) or email (rootsandleavessalem@gmail.com). If you don't show up, or if you cancel a class less than 24 hours ahead of time, that class will be removed from your package, and you will not be able to make it up (late cancel) and there will be a $10 late fee.
WORKSHOP CANCELLATION POLICY
Workshops may be canceled 24 hours prior to the workshop if there are 0-1 participants signed up, the practitioner is out sick, or if there is bad weather. If canceled due to low attendance or if the practitioner is out sick, you will be refunded the full cost of the workshop back onto your credit card. If canceled due to bad weather, the workshop will be refunded back onto your account to use towards another workshop or at the rescheduled time. All sales are final/no returns or credits.
PRIVATE SESSION CANCELLATION POLICY
Out of consideration for our students and instructors, we require a minimum of 24-hour notice for any cancellations or reschedules. After 2 cancellations/reschedules within the 24 hour period, your private session will be deducted from your account. All appointments are confirmed 48 hours in advance for your convenience.
INCLEMENT WEATHER POLICY
During the winter months, we are willing to make an exception to our late cancel policy. If Southeastern Wisconsin is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule or we may reschedule the service at no charge. Safety for our guests and stylists is most important.
We greatly appreciate our guests’ understanding of our policies; please know that every consideration is given to late cancellations and missed appointments. We assure you that every effort will be made on our part to offer quality and timely services to our guests.